FAQs

Services can vary from apartment to apartment but typically include:

• Utilities: This covers electricity, water, heating, and other essential utilities.
• Housekeeping: Weekly housekeeping is provided to ensure the apartment remains clean and comfortable. For stays longer than 8 nights, guests receive a welcome pack with essential items upon arrival.
• Internet: Wireless internet is available throughout your stay.
• Customer Service: A 24-hour Customer Services team is available to assist with any queries or issues.
• Maintenance: A dedicated maintenance team is on hand to address any concerns or repairs needed during your stay.

For more specific details about the services provided in your chosen apartment, please contact our Reservations or Guest Experience team.

Facilities may vary from apartment to apartment but typically include:

• Furnishings: Apartments are fully furnished with essential furniture and appliances.
• Appliances: TV, fully equipped kitchen with cutlery, pots, and pans, microwave, oven, refrigerator, dishwasher, coffee maker, washer and dryer, iron and ironing board, hair dryer, and safe box for valuables.

Feel free to contact our Guest Experience and Reservation team for any questions about the facilities available in our apartments.

Some properties feature balconies, air conditioning, and elevators. Only Buckingham and Clover Court offer concierge services. Additionally, Clover Court is the only property that includes both a gym and parking.

Your apartment will be thoroughly cleaned before your move-in. For bookings longer than 8 nights, weekly cleaning will be provided between Monday and Friday, from 09:00 to 17:00. Additional cleaning services can be arranged at an extra charge. During the weekly cleaning, we will provide fresh linens, washing machine tablets, garbage bin, and toilet paper.

The apartment types vary from studios to 1-bedroom, 2-bedroom, 3-bedroom, and 4-bedroom apartments, as well as penthouses, depending on the location and availability.

We do not arrange or provide any food and beverage services. Additionally, we do not provide any supplements such as salt, oil, or sugar.

Guests are not permitted to smoke in any Aeria Apartments. If a guest is found smoking or vaping in the apartment or building, Aeria Apartments will charge an additional fee of £300, which may also include additional cleaning costs.

A small  complimentary welcome pack is offered for bookings of 8 nights or more. This will include coffee pods, tea bags, sugar bags, milk pods, a sponge, washing-up tablets, dishwasher tablets, bin bags, toilet rolls (one per bathroom), shampoo, shower gel, conditioner, soap, and water bottles. Only the following items will be replenished during your weekly clean: dishwasher tablets, bin bags, linen, and toilet rolls

This is an indicative list of what you can expect to find in your apartment: a kettle, toaster, coffee machine, iron and ironing board, hairdryer, tableware (bowls, side plates, and plates), cutlery (knives, forks, tablespoons, teaspoons, soup spoons, dessert spoons), drinkware (wine glasses, tumblers, mugs), cutting tools (knives, chopping board), pots and pans (frying pan, set of three saucepans, roasting dish, mixing bowl), kitchen utensils (serving utensils, grater, colander, can opener, bottle opener, peeler, trivet, measuring jug, whisk, potato masher, oven glove), cleaning utensils, tower fan, coat hangers, and a fire blanket. Please be advised that the quantity of cutlery, drinkware, tableware, and furniture items may vary based on the apartment’s maximum occupancy.

You can make a booking directly on our website. Alternatively, for any inquiries, please contact our Reservations Team directly. You can reach them by phone at +44 (0) 203 404 4040, by email at reservations@aeriaapartments.com, or via WhatsApp (text only) at +44 (0) 7734 997 000.

Once our Reservations team confirms that the apartment is available and you decide to proceed with the booking, payment will be required to secure your reservation. After the payment is made, the team will send you a confirmation with all the details you need for your stay. Please note that some reservations may require ID verification and a security deposit. You will receive a link for ID verification shortly after making your booking. Additionally, check-in instructions will be provided 48 hours before your arrival.

Please note that some reservations may require ID verification and a security deposit. You will receive a link for ID verification shortly after making your booking.

You may choose an apartment type (studio, one-bedroom, two-bedroom, etc.) in a specific building. However, the exact apartment you receive will not be determined until the day of your arrival, so it is not possible to request a specific apartment number.

You may request an extra bed; however, this is subject to availability and will incur an additional cost. Maximum occupancy restrictions may also apply. Please contact our Reservations team or Guest Experience team to request any extra services.

Yes, a baby cot can be provided; however, this is subject to availability and may incur an additional cost. Please contact our Reservations team or Guest Experience team to request any extra services.

In many cases, yes. Please contact our Reservations team to arrange a viewing. While we cannot guarantee access to a specific apartment, we are happy to show similar units within your desired location to give you an understanding of what to expect, subject to availability.

Our rates are provided excluding VAT, and we will include details on how the VAT is calculated in your quote.

Aside from VAT, there will be no additional charges for your stay unless there is damage to any furnishings or the apartment itself caused by you.

No, we require full payment at the time of booking in order to provide a confirmation.

In some cases, we can hold apartments for a short period, but this is always subject to availability.

The cancelation notice periods for Aeria Apartments are as detailed below:  

• For bookings up to 6 nights: 72 business hours’ notice prior to the date of arrival
• For bookings of 7 to 28 nights: 7 working days’ notice prior to the date of arrival
• For bookings of 29 to 89 nights: 14 working days’ notice prior to the date of arrival
• For bookings of 90 nights or more: 28 working days’ notice prior to the date of arrival

Our company operates in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010. We encourage all prospective guests to discuss any special accommodation requirements they may have with us. We will be pleased to explore the most suitable accommodation solutions to ensure that all guests' stays are as comfortable as possible.

Check-in processes vary for each apartment, but we will provide all check-in instructions, timings, and contact details 48 hours prior to your arrival. Only Buckingham Place and Clover Court have a reception on site. All other properties operate on a self-check-in basis.

Check-in is available from 16:00. You may check in anytime after 4:00 PM.

Early check-in is subject to availability and may incur additional charges. For any early check-in requests before 2:00 PM, an additional day will need to be booked. Please contact our Reservations Team or Guest Experience Team to request early check-in.

We maintain preferred relationships with several executive car-hire services and would be happy to assist with booking through our trusted suppliers. For more details on available service providers, please contact our Guest Experience Team.

We do not currently offer a luggage handling service; you will be responsible for managing your own belongings. However, we can arrange a meet-and-greet service upon request. Please note that this service must be booked at least 72 hours prior to arrival and incurs an additional fee. To make arrangements, please contact our Guest Experience Team.

Luggage storage services are only available at Buckingham Place. For assistance in finding external luggage storage providers, please contact our Guest Experience Team.

Only a few of our properties are pet-friendly. For more information, please contact our Guest Experience or Reservations Team. Please note that a pet deposit and cleaning fee will apply when booking with pets

Yes, the Guest Experience Team is available 24/7 for emergencies at +44 (0) 20 3404 4040. You can also reach us via WhatsApp (text only) at +44 (0) 7734 997 000.

If you encounter a maintenance issue, please email the Guest Experience Team at guestexperience@aeriaapartments.com. You can also reach them by phone at +44 (0) 20 3404 4040 or via WhatsApp (text only) at +44 (0) 7734 997 000. Our 24/7 Guest Experience Team is ready to assist you.

If you have lost your keys, please contact the Guest Experience Team. Our 24/7 Guest Experience Team is ready to assist you. Please note that a charge will apply for replacing lost keys.

Only Clover Court and Buckingham Palace apartments offer a concierge service. All other properties operate on a self-service basis.

Check-out time is 11:00 AM.

Late check-out is subject to availability and may incur additional charges. For any late check-out beyond 1:00 PM, guests will need to book an additional day. Please contact our Reservations Team or Guest Experience Team to request late check-out.

Unfortunately, we do not offer dry cleaning services; however, all our apartments have washing and drying machines.

You may depart early if you wish; however, early departures will be subject to the same cancellation terms outlined in your original booking confirmation. Please notify the Reservations Team, and they will provide specific details about your cancellation terms

Please contact our Guest Experience Team as soon as possible, and they will arrange for the return of the keys. Please note that any charges related to posting services will need to be covered by the guest.

Some of our properties do provide for disability access. Please contact our Reservations team by phone at +44 (0) 203 404 4040, by email at reservations@aeriaapartments.com, or via WhatsApp (text only) at +44 (0) 7734 997 000  to find out more.